Questions and Answers
- What is the Children’s Treatment Network?
- How will it improve care for children with multiple special needs and their families?
- What services does the Network offer?
- What kind of children do you treat? How many children need the services you provide?
- What is the age of children that the Children’s Treatment Network serves?
- Will parents/families have to pay for services provided by the Network?
- What do I do if my child is already receiving services from another organization?
- Can I refer my own child or do I need a physician or professional to refer me to the Network?
- What happens when I call the toll-free number?
- How can my support group become a member?
- What is the Children’s Treatment Network?
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The Children’s Treatment Network provides comprehensive care and coordinated serves to children and youth with multiple special needs who live in Simcoe Country and York Region.
Over 50 Network Partners including schools, hospitals, rehabilitation providers, recreationists, social and community services who serve kids with special needs have joined together so they can take a “Single Plan of Care” team approach to each child’s care – at home, at school and throughout the community.
New tools, like a Shared Electronic Record and common assessments allow professionals from many different organizations to work together as a team to coordinate services and monitor each child’s progress through all the phases of their development.
- How will it improve care for children with special needs and their families in the community?
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By calling the Network toll free at 1-866-377-0286, families no longer need to navigate different services systems to obtain the range of care needed for their child. And they no longer need to tell their child’s story over and over again in order to brief the different professionals working with their child. Through the Network, professionals from different organizations can work together with the family in a Child & Family team, to set goals based on the family’s visions and develop an integrated Single Plan of Care. Common assessments and a shared electronic record allow the professionals working with your child to share clinical information, coordinate services and work together to monitor your child’s progress and adjust care plans as your child develops and your family’s needs change.
- What services does the Network offer?
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Network Partners provide a wide range of healthcare, education, recreation and community services for children with special needs (e.g. infant development, early intervention, therapy services, special education, family support, inclusive recreation, etc.).
Many of these children have complex physical, developmental and/or communication needs. In order to provide more effective support for these children, additional funding from the Children’s Treatment Network was invested to expand the range of services provided by Network Partners so families have access to a continuum of rehabilitation, clinical and specialized services, closer to the home. These services include:
- Audiology
- Augmentative Communication
- Child & Family Counselling
- Clinical Nutrition
- Developmental Assessment
- Developmental Paediatrics
- Feeding
- Inclusive Recreation
- Joint Management / Botox®
- Neuropsychology
- Occupational Therapy
- Physiotherapy
- Seating & Mobility
- Service Coordination
Single Plan of Care Services include:
- A Shared Electronic Record
- Support for development of Child & Family teams
- Service Navigation to all services and supports available across the Network
Local Sites and Supports for Families and Professionals
- 10 Local Sites, co-located with Network Partners throughout Simcoe and York, provide additional access to integrated services, clinical facilities, specialized equipment, educational events and support groups.
The Network also works closely with organizations like SickKids and Holland Bloorview Kids Rehab to coordinate specialized services and care, where they are needed.
- What kind of children do you treat? How many children need the services you provide?
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It is estimated that there are over 4,500 children and youth with multiple special needs living in Simcoe and York.
These children have long-term special needs that include a wide range of diagnoses. They require treatment and support from multiple Network Partners and will benefit from the single plan of coordinated care team approach. Children with complex physical, developmental and/or communication needs may need the additional specialized rehabilitation services and treatments that are funded by the Children’s Treatment Network and provided by Network Partners.
- What is the age of children that the Children’s Treatment Network serves?
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The Children’s Treatment Network serves kids and youth with multiple special needs from birth to 19 years of age, or up to age 21 if they are attending school.
- Will parents/families have to pay for services provided by the Children's Treatment Network?
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No. Services are publicly funded, and free to families. However, there may be costs associated with provision of special equipment, materials or supplies needed by some children.
- What do I do if my child is already receiving services from another organization?
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The organization you are involved with will automatically review your child’s situation to determine if your child could benefit from the Children’s Treatment Network services and supports. Please discuss any questions you have with your service provider or call the Network toll free at 1-866-377-0286.
- Can I refer my own child or do I need a physician or professional to refer me to the Network?
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You can contact the Network directly at 1-866-377-0286. Your physician or service provider can also refer you for Network services.
- What happens when I call the 1-800 number?
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A Service Navigator at Network ACCESS will speak with you to discuss the type and urgency of your child’s needs and assist you to connect with the appropriate services and supports that are available.
With your consent, they will open a shared electronic client record for services provided within the Network and gather information from you that will lay the groundwork for coordinated care planning. This includes documenting information about your child’s developmental and treatment history and current services so that all professionals working with your child can build on past experience and continuously share information about your child’s treatment and progress.
Services are provided by front line staff from Network Partner organizations who work with you in a Child & Family team to set goals based on the family’s vision and develop an integrated plan of care. Care plans are revised and Child & Family team members will change as your child and family’s needs evolve.
If Network services aren’t required, the Service Navigators at Network ACCESS will connect you to the appropriate children’s services provider who can serve your child’s need.
- How can my support group become a member?
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Please contact info@ctn-simcoeyork.ca or call the Chief Executive Officer of the Children’s Treatment Network at 1-877-719-4795.
The Network has also expanded services that are critically needed in the community to bring more services closer to home. This has helped reduce the need for some families to travel long distances for specialized treatments and has also helped reduce waitlists for some services.
The Network is the only integrated care model of its kind in Canada. For the first time, families of kids with multiple special needs can make one call to access a wide array of coordinated rehabilitation, clinical and specialized services that their kids need to participate in daily living, school and play.


